Job Description

As the Assistant General Manager - Retention, you will be responsible for developing and implementing strategies to maximize customer satisfaction, loyalty, and retention. You will work closely with the senior management team to analyse customer data, identify trends, and devise proactive retention initiatives. Additionally, you will lead a team of retention specialists to ensure that our customers receive world-class service and support at every touchpoint.

Skill Set:

• Call dropout students and call them and their parent for counselling.
• Listen patiently and understand the concern of the Student/Parent for dropout.
• Follow up regularly with Student/Parent to retain them.
• Discuss with Centre Operations Manager / HOD (Head of Department) and also provide
• Solution if possible to retain the student.
• Have House call fixed to meet parents.
• Achieve Retention Target.
• Proper Daily Student Wise Report.