Job Description
Client Description:
Our client boasts an extensive selection of Royal Enfield motorcycles, authentic parts, and accessories, and is committed to providing exceptional customer service. With a dedicated team of knowledgeable staff, our client assists customers with all their motorcycle needs, ensuring they find the perfect model, receive quality servicing, and accessorize their beloved Royal Enfield. Our client's focus on providing an unparalleled experience to enthusiasts and riders sets them apart in the industry, and we are honored to support them in their recruitment efforts.
Job Description:
Repair Process & Target Setting
- Implementing Service processes in repair activities ensuring customer delight
- Defining & monitoring targets in terms no of job cards, parts sales, labour revenue generation, workshop daily planning and service promotional activities
- Reviewing direct reports on a weekly basis their target achievement
- Daily tracking of vehicles ensuring adherence to promised delivery time & delivery SOPs
- Daily/Weekly/Monthly performance reporting to Dealer Principal Monitoring workshop utilization and productivity
- Co-ordinate activities within the workshop and ensure cooperation between departments
- Ensure that After Sales Standards and appropriate safety measures are followed
- Control expenses to meet budgetary guidelines of the workshop.
- Review of process compliance and other dashboards.
Customer Satisfaction and Quality of Repairs
- Ensure that parts requirements of customers are met quickly and efficiently.
- Implement measures to improve customer support and loyalty such as improving
- service quality, supply of genuine parts & accessories, driving extended warranty sales etc
Profitability Management
- Ensure accurate planning and reviewing of workshop revenues and profits in line with targets
- Monitor and analyze all KPI for workshop repair and parts department
Personnel and Training Manager
- Communicate manpower requirements regularly to the HR manager at Dealership.
- Ensuring adherence to the Training calendar and completion of mandatory training for all workshop staff
- Managing effective communication of targets, monitoring and reviewing of staff performance
Infrastructure Management
- Ensure that workshop facilities are well-maintained, up-to-date, clean and tidy as per Guidelines.
- Ensure that all technical equipment, tools, equipment and other aids of the workshop service departments are maintained as per defined maintenance guidelines
Qualification Criteria
- Educational Qualifications: B.Tech/ extensive technical experience
- Industry: Auto [2 wheeler preferred]
Competencies:
- People Management & Leadership Skills
- Technical Knowledge - Service
- Customer Relationship Management
