Technical Writer

Ahmedabad   |  Job Code : AHRS596

Job Description

We are looking for Sr. Technical Writer for our reputed MNC IT client who would be responsible for writing content for one of our fast-growing SaaS products.  
Sr. Technical Writer would be responsible for writing in-product content (tooltips, messages, welcome text, etc.) user documentation, technical documentation (API/integration), Knowledge base articles (FAQs, How-to) and marketing content.
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  • Work with product managers, product marketing, product design and development team to produce and maintain documentation 
  • Gather and analyze technical and product information from various sources to document new or changing product functionality
  • Test both the product and its documentation for accuracy and consistency
  • Write copy for a variety of media including social, print, video and online
  • Collaborate with Marketing and Customer Experience to develop a variety of content marketing materials
  • Collaborate with other writers in team and from different sites to align on documentation process, practices, and quality
  • Identify problem areas or structural deficiencies and proactively contribute to their improvements
  • Learn complex concepts and communicate the information in a way that is engaging and understood by the users
  • Ensuring consistency and maintaining quality across different types of documentation and in copywriting
 
Skills & Experience:
 
  • Bachelors' degree in English and/or communication or relevant study
  • 4-8 years of experience in API/user documentation & copy writing
  • Excellent written and verbal communication skills, with a keen eye for detail
  • Able to quickly learn and understand complex topics
  • Experience in working with product team to improve user experience: design, UI and help refine content and create visuals and diagrams for technical support content
  • Experience in producing copy for print & digital channels
  • Exposure to DITA or DOCBOOK based documentation publishing software
  • Knowledge and experience of writing content for SaaS product would be an added advantage
  • Experience of working with the following tools is preferred: Confluence/JIRA, HTML, CSS, Analytics tool (Google analytics, mixpanel)
 
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