Main purpose and scope of the job:
• Providing call support regarding logistics and supply chain management to customers.
• Our clients have territory of Gujarat under the logistics field.
Education: B-com, M-com, Special Course in Logistic or Supply Chain Management.
Duties and key responsibilities
• Answer incoming calls from customers with inquiries on product orders
• Assist various departments in facilitating sales of all products in the company portfolio
• Analyze customer issues and assist in resolving within the required timeframe
• Coordinate with customers and ensure appropriate questioning to identify issues
• Manage all customer inquiries and summarize to present to management
• Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe
• Maintain accuracy of all data and verify the same for all customer services General responsibilities • Good knowledge about logistics
• Good knowledge about supply chain management
• Should be able to speak Gujarati (mandatory), Hindi and English.